De-Escalate: How to Calm an Angry Person in 90 Seconds or Less
Intro -- Dedication -- Foreword by Brit Elders -- Introduction -- 1. The Secret Revealed -- We Are Emotional Beings -- The Secret to De-Escalating -- Three Essential Steps -- 2. Affect Labeling in Action -- De-Escalating Upset Children -- Becoming an Empathic Listener -- The Dangers of Emotional Invalidation -- 3. After Restoring the Calm, Then What? -- The Range of Problem-Solving Possibilities -- Results-Based Coaching -- Creating Accountable Agreements -- 4. Minimum Coercion, Maximum Listening -- De-Escalating Unresponsive Teens -- Bullying -- Fostering Peace Circles -- 5. The Art of Core Messaging -- How to Core Message Effectively -- De-Escalating Angry and Grieving Friends -- Listening to Insults and Disrespect -- 6. Peacemaking in Relationships -- De-Escalating Intimate Relationships -- Listening and Problem-Solving with Your Partner -- De-Escalating After Divorce -- The Six Needs of Victims -- 7. Be an Affect Label Leader -- De-Escalating at Work -- The Nature of Leadership -- 8. The Power of Self-Awareness -- Developing Emotional Intelligence -- De-Escalating Yourself -- The Transcendent State of Egolessness -- 9. A Master Skill for Teachers -- De-Escalating in the Classroom -- Listening to Students and Parents -- 10. How to Be Civil in an Uncivil Society -- What Are Beliefs? -- Listening to Polarized People -- When Families Are Divided -- Afterword -- Acknowledgments -- Additional Resources -- About the Author -- Notes -- Copyright.